A1 Group Training recognises the importance and benefits of combining industry experience with formal training when delivering programs of highest quality and relevance to the client. All A1GT trainers and assessors have demonstrated significant industry experience in addition to holding relevant formal qualifications, allowing them to provide a professional, well rounded learning environment for participants. Staff are equipped with the skills to ensure their training methods are suitable for all participants, utilising clear language where appropriate to communicate information most effectively. A1 Group Training strictly adheres to the Standards for Registered Training Organisations to continue delivering training services of the highest quality to clients.
The Director and Training Manager, Danny McCartin recognises that opportunities for improvement arise in every aspect of business and has developed an organisational culture within A1 Group Training to capitalise on these opportunities for improved practice. A1 Group Training seeks feedback from all students at the end of each program, as an important factor in monitoring and developing business practices and quality training, ensuring the ever-changing needs and expectations of clients are being met. The Director also welcomes feedback from other improvement opportunities such as risk assessment, student suggestions, complaints and appeals, validation sessions and audit reports.
As a student with A1 Group Training, your feedback is critical to the organisations continuous improvement policy. Along with the formal feedback mentioned earlier, students are encouraged to give feedback throughout their enrolment.
In order to encourage and achieve continuous improvement based on the collection of the above mentioned data, A1 Group Training has developed a best practice register which will include a written record of all improvement strategies.